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FAQs

First of all, download the user manual for your system, this gives you all the information about how your system operates.

Can I start up my air conditioning unit from the zones system?

Yes, as long as the fitter has connected the central control unit to the air conditioning or heating unit. If so, the air conditioning unit can be started up from any Zoning thermostat as long as there is a temperature demand and the Master thermostat is not in MASTER OFF.

How should I connect my zone system to the air conditioning or heating equipment?

Use a suitable communication gateway or interface for the climate-control units. Check the compatibility lists in the support section. If there is no interface, also see the support section for conventional connection diagrams. Do not hesitate to contact us for any other types of connection.

Can I use my zone system with the climate-control machine without a communication interface?

This is not recommended. At a technical level, the system becomes more inefficient, inverter modulation is not optimal, ventilation speeds are not modulated in accordance with the zones in demand, and the user is forced to change mode in the zoning system and also in the machine’s thermostat. If you have an old machine or there is no gateway with the machine currently installed, you can use the zoning system without any problems, although in energy terms it is not as efficient as using an interface. Check the support section for the connection diagrams.

What is the difference between a Master and a Slave control?

The Master thermostat is another zone thermostat but with 3 extra features compared to the others: it allows the WHOLE system to be switched off, it makes it possible to perform weekly programming of the entire system and, finally, it is the thermostat that imposes Cold /Hot mode on the unit. See the user manual, you will find all the information there.

Is it mandatory to have a Master thermostat in the installation?

In the classic Zoning systems it is mandatory since the unit requires this to start up the system. With the new Zity control system the mode and start-up can be imposed from any remote system (BMS, WIFI, etc.) and it is not mandatory to fit the Master thermostat as long as there is another auxiliary system.

Do I need a technician to check the installation because it isn’t working completely correctly?

Contact the fitter who did the installation, they will probably be able to help you. If you don’t know anyone, email us to ask for help support@zoning.es

How can I request a product warranty?

First of all, the fitter should give you a warranty sheet on the day when the system installation is completed. If you don’t have it, find the sales invoice.